The Northeast Association of Occupational Health Nurses – (NEAOHN ) invites you to a special webinar on May 4, 2023 at noon.
NEAOHN is giving back to our members – there is no charge for this program.
The webinar has been approved for 1 CNE through the Ohio Nurses Association.
Are you looking to:
Improve patient satisfaction, enhance marketing of your services, and increase job satisfaction for yourself and other providers?
The answer is: The Platinum Patient Experience
MaAOHN President, Donna Ferreira MS, ANP, COHN-S/CM, FAAOHN will present the tips and tricks to providing a “Platinum Experience” to your patients/customer/clients.
The Platinum experience is professional, friendly, engaging, authentic, and one that the patient feels heard and well cared for.
Key components of an outstanding experience for the patient/client starts at the scheduling process through engaging the client in their own self care.
Upon completion of this presentation, audience members shall be able to:
• Define the Platinum Patient Experience
• List 3 key components that influence patient satisfaction
• Identify 2 common mistakes clinicians make during patient encounters
The course is limited to 100 nurses. So register early!
Click on the link below to register. Register early as spaces can not be guaranteed for late registrants.
Save the dates:
June 1: Webinar – ENT for the Occ Health Nurse
Aug 31- Sept 1: NEAOHN Conference and end of the summer bash in Southbridge, MA
Please encourage your colleagues to join NEAOHN for free. This offer expires on May 12.
Program Planning Committee:
Gail Carchietta
Nancy Clover